Answers to frequently asked questions
How can I pay the work performed?
After finishing processing you will get an invoice that you can pay by bank transfer or by PayPal.
How can I send my order?
Please send your order to us, together with a short description of failure by your chosen parcel service. This involves no restriction.
Which parcel service will transport the parcel?
After dealing with your order, we use the service of the „Deutsche Post“ or DHL to return your parcel. Parcels sent abroad go by registered letter. If desired, it is possible to use another parcel service.
How long will processing take?
The processing depends on volume and extent of your order and we can’t give a statement of overall duration. We intent to deal with your order as soon as possible and try to meet the deadline.
What kind of microphones are repaired in your company?
For information regarding microphone types, please see category "service".
In summary we offer our service for almost all microphones by Neumann and for some types of AKG. Don’t hesitate to ask us for microphone types not mentioned.
Can I get back replaced components?
Frequently, in repairing microphone amplifiers, components need to be replaced. If desired, we will return to you the defected components.